Crow Hill Estate - Holiday Booking Terms and Conditions - Please read the below terms and conditions - 
In these booking conditions, ‘you’ and ‘your’ means all people named on the booking (including anyone who is added or replaced at a later date). ‘We’, ‘us’ and ‘our’ means Country House Events Limited t/a Crow Hill, Carrs Road, Marsden HD7 6JH.

Section A
1 Making your booking 
All bookings depend on the property being available. You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these conditions. You are responsible for making all payments due to us. 
As long as the property is available and we have received all the relevant payments, we will give you written confirmation (see below) as soon as reasonably possible. This confirmation will show your book-ing details and the amount you still owe for the booking. Your binding contract with Crow Hill will begin when we issue the written confirmation. For bookings made within 14 days of the departure date, you will have a binding contract when we give spoken or email confirmation of your booking to you and you have made the appropriate payments to us. 
We will give you your written confirmation by email. It is your responsibility to check your emails regularly and to let us know about any change to your email address.
We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, we will not have any legal responsibility to you. 
As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately.

2 Payment
When you book, you should pay the deposit amount then due by debit or credit card or bank transfer. PAYMENT OF THE DEPOSIT OR FULL PAYMENT IS AGREEMENT TO THE TERMS AND CONDITIONS OF BOOKING. (We only accept payment in pounds sterling.) We must then receive the rest of the money owed no less than 8 weeks before the start of your trip. However, if you book less than 8 weeks before the start of your trip, we must receive full payment of the total cost when you make the booking. For any accommodation booked less than two weeks before your intended stay, you must pay for the booking in full by direct debit or credit card, or by bank transfer, at the time of booking. 
If you do not pay any payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. 
If your bank refuses to make your payment for any reason, we are entitled to make an administration charge of £25. The amount will be shown on your confirmation and you can find more details in our brochures and on our websites.

3 Pricing
We may increase or reduce the prices of unsold products and services or correct mistakes in pricing at any time before we confirm your trip. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking. All prices quoted or otherwise given to you include all charges and any UK taxes or government charges which may apply to your booking at the time it is made.
We can pass on to you, in full, after we have confirmed your booking, all costs or charges which are connected with your accommodation, including any price increases due to changes in the rates of currency. 
All prices are for the property and are not on a per person basis.

4 Website details
We aim to make sure that the information provided is presented accurately on our website, in brochures and other promotional literature or material we produce and provide. There may be small differences between the actual property and its description. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned in the brochure or on our website, by our advisers or advertised elsewhere. We make reasonable efforts to make sure that information we give you about your property and its facilities or services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, unless this was caused by our negligence. 

5 If you change or cancel your booking
a Changes
If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing. Also, we cannot guarantee that we will be able to meet your request. We will charge for any amendment at the current brochure or website price, which may be different from the price in the brochure or website from which you booked your chosen arrangements. We may treat changes to your dates or accommodation as a cancellation of the original booking and so you will have to pay cancellation charges. Individual party members may be able to transfer their place to someone else introduced by you if they pay the charges shown above and as long as we are told at least two weeks before your departure date. If we can make a transfer, you must pay all costs and charges, together with the appropriate amendment fee as set out above, before the transfer can take place.
b Full cancellations 
If you have to, or want to, cancel your booking, you must notify us in writing by email to the address on your booking confirmation as soon as possible. The day we receive your written notice to cancel is the date on which we will cancel your booking. 
The cancellation applies to all members of your party. All prices are for the whole property and not on a per person basis. 
For the purpose of the table below, total cost means the total cost of the accommodation booking, including any extra items. You will still have to pay any booking fees, credit-card charges and administra-tion fees for making any changes. 
If you have already paid booking fees, credit-card charges and administration fees, we will not refund these if you cancel.

Cancellation charges
Number of days before the start date of your trip that we receive your notice to cancel - below are the cancellation charges you will need to pay (plus all booking fees, credit-card charges or administration fees you owe) 
More than 70 days - Full deposit (including any balance of the deposit due) 
29 to 70 days - 50% of the total cost or full deposit (including any balance of deposit due), whichever is greater. 
28 days or less - 100% of total cost 
d Part cancellations 
If only one person in your party needs to cancel, this will not normally affect the total cost of your booking unless you cancel any travel arrangements or extra services which are charged on a “per person” basis. In these instances, we may provide a refund of any per person charges remaining after taking off any cancellation charges made by the service provider concerned. 

8 Cancellations or changes by Crow Hill
The owners do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes in brochures or other details corrected. The owner has the right to do so. If we do, we will contact you (by email if reasonably possible in the case of a significant change or cancellation - we will let you know about minor changes by email) as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change. 
9 Events beyond our control
Unless we say otherwise in these booking conditions, unfortunately we will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including:
strike, lock-out or labour dispute;
natural disaster;
acts of terrorism, war, riot or civil commotion;
malicious damage;
keeping to any law or governmental order, rule, regulation or direction;
breakdown of equipment or machinery;
insolvency or bankruptcy of an owner or service provider;
fire, flood, snow or storm;
difficulty or increased cost in getting workers, goods or transport; and 
other circumstances affecting the supply of goods or services.

11 Insurance 
We recommend you purchase holiday insurance.

12 Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we reasonably feel unable to properly meet that person's particular needs, we can refuse or cancel the reservation.

14 Your property
We has set the following conditions on your stay at the property. You can arrive at your property at any time after 3pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period. You must leave by 10am on the last day. If your arrival will be delayed beyond 8pm on the start date of your rental period, you must contact the person whose details are given in the booking 
confirmation. If you fail to do so, you may not be able to get into the property. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let the person whose details are given in the booking confirmation know you are arriving late, we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid. 
We may ask you to pay a security deposit when you arrive. If this applies to your chosen property, we will tell you the amount at the time of booking. We will refund the security deposit at the end of your rental period (less any costs for breakages, damage and so on, if it applies). 
You and all members of your party agree to keep the property clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone 
to stay in it who we have not previously accepted on behalf of the owner. No external guests may visit you at the property without prior arrangements. If external guests are visiting you at the property, an event fee will be payable.
You are responsible to ourselves for the actual costs of any breakage or damage in or to the property - along with any extra costs that may result - which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs. 
We can refuse to allow you into the property or ask you to leave if they reasonably believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. We will treat these circumstances as a cancellation by you. You also must not allow more people than the brochure/website states to stay in the property. And you cannot significantly change the number of adults or children during your stay. If you do any of these things, we can refuse to hand over the property to 
you, or can repossess it. If we do this, we will treat this as you cancelling the booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We are under any obligation to find any alternative accommodation for you.
You must allow us or our representative (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, wecan enter the property at any time without giving you prior notice).
Pets are not allowed unless paid for in advance. If you take a pet with you, it is not allowed on beds or furniture. Do not leave any pets unattended in the property, and you must keep dogs on a lead within the boundaries of a property (including the garden). Registered guide and support dogs belonging to those with sight and hearing difficulties are allowed in all properties featured even if the property description states that pets are not allowed. If you or any member of the party has an allergy, we cannot guarantee that a registered guide or support dog has not stayed in your chosen property nor can we accept any legal responsibility for any suffering as a result of animals having been there. You should also read the information on taking pets on holiday included on our website. 

15 Damage / Minor Accidental Damage Charge
A non returnable Minor Accidental Damage Charge applies to some properties. There are more details about this charge on your booking confirmation. We will tell you about this charge when you book. The Minor Accidental Damage Charge covers all minor accidental damage (including breakages, marking and snagging) that you and/or (whichever applies) genuine members of your party may cause to the property or its contents during your stay up to a total value of £500.
This does not cover:-
deliberate, unlawful, highly negligent, reckless or malicious damage to the property or to its contents; 
major or structural damage caused to the property or its contents; 
damage that is not caused entirely by accident by you and/or (whichever applies) genuine members of your party; 
the cost from additional cleaning of the property that may be needed because it is left in a dirty condition; 
damage that is not immediately reported to the owner or to us; and 
all damage which totals £500 or more.
You will be responsible to us for all damage or breakages caused by you and/or (whichever applies) genuine members of your party to the property or its contents (including the cost of any work needed to put this right) which is not covered by the Minor Accidental Damage Charge. This may include responsibility for paying for this damage. You may need to check and sign an inventory of the property and its contents on arrival at the property. If you discover that anything is missing or damaged on arrival please notify us immediately.
In some cases, we may need you to pay a security deposit in cash in the currency of your destination on arrival at the property. If this applies to your booking, we will tell you and we will also tell you the amount of the security deposit when you book. It will also be shown on your confirmation invoice. Where a security deposit is payable, the Minor Accidental Damage Charge will not apply. You will not pay for this and you will not be covered by it. Instead, you will be responsible to the owner for the costs of any breakages or damage in the property or to it which are caused by you and/or (whichever applies) genuine members of your party. This may include any additional costs from breakages or damage that we have to pay for. We can ask for payment from you to cover these costs. 

16 Special requests 
If you have any special requests, you must let us know when you make a booking and confirm them in writing. Although we will try to accommodate any reasonable requests, we cannot guarantee that any request will be met. Confirmation that we have noted a special request, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we have broken your contract.
17 Governing law
Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you must agree that any dispute will be dealt with by the courts of England and Wales.